Support Channels #

To better assist with your issue:

• Include your username on the cluster

• What machine are you trying to use, e.g. login or development node?

• On emails, please use ‘Reply All’ in all your correspondence

• Don’t include screenshot images; instead, cut-and-paste text from the console

• If you have problems with jobs (e.g. not running or given errors), make sure to include the job IDs of the job you need help on

• Never include PHI or other sensitive data in unencrypted emails or Slack channels. If you need to include sensitive data, use the UCSF encrypted email system (invoke by including “Secure:” at the start of the email subject line.) Do not include sensitive data in your Slack posts

If you have questions which require Wynton staff assistance, please don’t hesitate to drop us a Wynton HPC Support email at:

• support@wynton.ucsf.edu - reaches the Wynton support staff.

For questions, discussion, and feature requests, please use our Slack workspace:

• ucsf-wynton - a communal forum for Wynton HPC users to interact in real time. We encourage everyone to engage, e.g. ask questions, answer questions, share tips and tricks, and participate in discussions. To join: (i) go to the signup page, and (ii) enter your UCSF email address. (*) If you don’t have one of the recognized email domains, or it for other reasons does not work, reach out to us on the above email address and we will send you an invite to your preferred email address.

If you prefer in-person support, please visit our Office Hours:

• We hold online Office Hours every Tuesday at 11-noon (1 hour) - you can find the Zoom URL in the message-of-the-day (MOTD) that you get when you log into Wynton. Alternatively, see the Wynton-Announce ‘Wynton Office Hours’ email on 2021-01-25.