To better assist with your issue:
Include your username on the cluster
What machine are you trying to use, e.g. login or development node?
On emails, please use ‘Reply All’ in all your correspondence
Don’t include screenshot images; instead, cut-and-paste text from the console
If you have problems with jobs (e.g. not running or given errors), make sure to include the job IDs of the job you need help on
Never include PHI or other sensitive data in unencrypted emails or Slack channels. If you need to include sensitive data, use the UCSF encrypted email system (invoke by including “Secure:” at the start of the email subject line.) Do not include sensitive data in your Slack posts
If you have questions which require Wynton staff assistance, please don’t hesitate to drop us a Wynton HPC Support email at:
For questions, discussion, and feature requests, please use our Slack workspace:
If you prefer in-person support, please visit our Office Hours: